🚚 Shipping Policy

Company Name: FishingTemple
Address: 2340 Place Neptune, Brossard, QC J4Y 1R4
📞 450-888-8969
📧 info@fishingtemple.shop

Effective Date: October 26, 2025

1. Overview

At FishingTemple, we aim to ensure every order reaches you quickly, safely, and in perfect condition.
This Shipping Policy explains how we process, handle, and deliver orders placed through our website www.fishingtemple.shop.

By placing an order, you agree to the terms outlined below.

2. Shipping Destinations

We currently ship to:
🇨🇦 Canada
🇺🇸 United States

If you reside outside these regions, please contact info@fishingtemple.shop before placing your order to confirm availability and shipping options.

3. Shipping Charges

Within Canada

  • FREE Shipping on all Canadian orders.

  • Orders are shipped via Canada Post or UPS Tracked Shipping (Estimated delivery: 2–4 business days).

United States

  • A flat shipping rate of $29.99 USD applies to all U.S. orders.

  • Orders are shipped via UPS Tracked Shipping from our warehouse in Brossard, QC (2–4 business days).

4. Processing Time

Once you place your order, please allow 0–1 business day for order processing.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • If you purchase a pre-order item, processing may vary — details will be mentioned on the product page.

You’ll receive an email with your tracking number once your package has been shipped.

5. Delivery Time

Estimated delivery times after processing:

  • Canada: 2–4 business days

  • United States: 2–4 business days

Please note that delivery times are approximate and may vary due to weather, customs clearance, or courier delays.

6. Taxes and Import Duties

For Canadian Customers:

  • Orders shipped within Canada are not subject to customs duties or import taxes.

For U.S. Customers:

  • Import duties and taxes are not included in the product price or shipping fee.

  • These fees are the responsibility of the customer and may be collected by the courier upon delivery under DAP (Delivered at Place) terms.

If the customer refuses to pay import duties and the package is returned, refunds will be processed minus return shipping and restocking costs.

7. Handling of Lost or Damaged Goods

We take full responsibility for your order until it reaches your doorstep.
If your package arrives damaged or is lost in transit:

  • Contact us immediately at info@fishingtemple.shop.

  • Provide your order number, photos (if applicable), and tracking details.
    We’ll coordinate with the courier to resolve the issue and ensure a replacement or refund is issued promptly.

8. Order Tracking

Once your order ships, you’ll receive an email with a tracking number.
You can track your order anytime at:
🔗 https://www.ups.com/track

Tracking updates may take a few hours to appear after shipment.

9. Incorrect or Incomplete Addresses

Customers are responsible for entering the correct shipping details.
If an incorrect address results in a failed or returned delivery, FishingTemple will not be liable for additional shipping charges.
Please double-check your shipping information before finalizing checkout.

10. Delayed Deliveries

While we work with reliable couriers, delays may occasionally occur due to:

  • Weather or natural events

  • Customs inspections

  • High seasonal demand (holidays, sales, etc.)

If your order is delayed, contact us and we’ll do our best to assist you promptly.

11. Contact Us

For any questions or issues regarding your shipment, please contact us:
📧 info@fishingtemple.shop
📞 450-888-8969
📍 2340 Place Neptune, Brossard, QC J4Y 1R4